First-Line Supervisors of Gambling Services Workers

Pay and outlook

Median annual wage, May 2025

$63,820

Half earn more, half earn less

Middle half earn

$51,340 – $75,770

25th to 75th percentile

People employed, May 2025

26,010

Wage and salary jobs (OEWS)

Projected change, 2025–35

+3.5%

At or above the all-jobs rate (3.5% to under 7%)

Openings a year (projected)

2,600

New jobs plus replacing people who leave

Typical education to enter

High school diploma or equivalent

BLS

• All figures are for the United States as a whole. Pay varies a lot by state and city.
• Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
• Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.

What the work involves

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Main tasks

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Greet customers and ask about the quality of service they are receiving.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.

Description and tasks from the O*NET® 31.0 Database.

Getting in

Typical education to enter (BLS)

High school diploma or equivalent

Work experience in a related job: less than 5 years

O*NET Job Zone 1–2

Little to some preparation

Usually requires a high school diploma or GED, though some occupations may not.

Fields of study that lead here

From the federal CIP–SOC crosswalk, which links 3 programmes to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.

Related careers

Related occupations from the O*NET database, in its order.

• Gambling Managers

  $93,220 median · +3.6% projected

• Gambling Cage Workers

  $37,580 median · -3.1% projected

• Gambling Dealers

  $34,320 median · +3.4% projected

• First-Line Supervisors of Office and Administrative Support Workers

  $69,500 median · +0.1% projected

• Gambling Surveillance Officers and Gambling Investigators

  $43,370 median · -1.8% projected

• First-Line Supervisors of Mechanics, Installers, and Repairers

  $79,860 median · +4.1% projected