Insurance Claims and Policy Processing Clerks
US occupation · SOC 43-9041
Job titles people report: Claims Adjudicator, Claims Analyst, Claims Clerk, Claims Customer Service Representative (Claims CSR), Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Insurance Analyst, Policy Analyst, Underwriting Assistant
Pay and outlook
- Median annual wage, May 2025
- $49,230
- Half earn more, half earn less
- Middle half earn
- $44,270 – $60,490
- 25th to 75th percentile
- People employed, May 2025
- 214,260
- Wage and salary jobs (OEWS)
- Projected change, 2025–35
- -1.9%
- Shrinking (below 0%)
- Openings a year (projected)
- 17,500
- New jobs plus replacing people who leave
- Typical education to enter
- High school diploma or equivalent
- BLS
- All figures are for the United States as a whole. Pay varies a lot by state and city.
- Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
- Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.
What the work involves
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Main tasks
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Description and tasks from the O*NET® 31.0 Database.
Getting in
- Typical education to enter (BLS)
- High school diploma or equivalent
- Training once hired: moderate-term on-the-job training
- O*NET Job Zone 1–2
- Little to some preparation
- Usually requires a high school diploma or GED, though some occupations may not.
Interests it suits
The strongest of the six O*NET interest types for this occupation, highest first. The short glosses are ours.
- Conventional: organising information, records and procedures
- Enterprising: leading, persuading and making business decisions
- Social: helping, teaching and caring for people
Fields of study that lead here
From the federal CIP–SOC crosswalk, which links 1 programme to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.
Business
- General Office Occupations and Clerical Services
Find colleges that fit you with our matcher: choose Business at the Major step.
Where many students take business
- Southern New Hampshire UniversityManchester, NH · 35% of degrees · 163,164 undergraduates
- Western Governors UniversitySalt Lake City, UT · 28% of degrees · 155,088 undergraduates
- Arizona State University Campus ImmersionTempe, AZ · 26% of degrees · 64,674 undergraduates
- Grand Canyon UniversityPhoenix, AZ · 22% of degrees · 73,371 undergraduates
- University of Maryland Global CampusAdelphi, MD · 25% of degrees · 49,664 undergraduates
- University of the PeoplePasadena, CA · 53% of degrees · 22,688 undergraduates
Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.
Related careers
Related occupations from the O*NET database, in its order.
- Customer Service Representatives
$44,770 median · -5.3% projected
- Credit Authorizers, Checkers, and Clerks
$50,080 median · -7.4% projected
- Eligibility Interviewers, Government Programs
$54,210 median · +1.6% projected
- Loan Interviewers and Clerks
$50,020 median · -2.4% projected
- Bookkeeping, Accounting, and Auditing Clerks
$50,670 median · -5.6% projected
- Correspondence Clerks
$46,800 median · -5.6% projected
Sources
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. CollegeMatcher has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET 31.0 Database · CC BY 4.0
Changes: we show the core tasks in the O*NET database with the highest importance ratings (up to eight, in that order), the top three O*NET interest types by score, and shortened Job Zone names. Titles, descriptions and task text are unchanged.
Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Projections, typical entry education and training: U.S. Bureau of Labor Statistics, Employment Projections 2025–35. Fields of study: NCES and BLS CIP 2020–SOC 2018 Crosswalk. All public domain. OEWS · Employment Projections · CIP–SOC crosswalk