CCollegeMatcher

Computer User Support Specialists

US occupation · SOC 15-1232

Job titles people report: Computer Support Specialist, Computer Tech (Computer Technician), Desktop Support Technician (Desktop Support Tech), Help Desk Analyst, Help Desk Tech (Help Desk Technician), IS Tech (Information Systems Technician), IT Specialist (Information Technology Specialist), IT Support Specialist (Information Technology Support Specialist), IT Tech (Information Technology Technician), Technical Support Specialist

Pay and outlook

Median annual wage, May 2025
$61,860
Half earn more, half earn less
Middle half earn
$49,000 – $79,040
25th to 75th percentile
People employed, May 2025
717,190
Wage and salary jobs (OEWS)
Projected change, 2025–35
-3.5%
Shrinking (below 0%)
Openings a year (projected)
39,700
New jobs plus replacing people who leave
Typical education to enter
Some college, no degree
BLS
  • All figures are for the United States as a whole. Pay varies a lot by state and city.
  • Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
  • Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.

What the work involves

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Main tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Description and tasks from the O*NET® 31.0 Database.

Getting in

Typical education to enter (BLS)
Some college, no degree
Training once hired: moderate-term on-the-job training
O*NET Job Zone 3
Medium preparation
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Interests it suits

The strongest of the six O*NET interest types for this occupation, highest first. The short glosses are ours.

  • Conventional: organising information, records and procedures
  • Realistic: hands-on work with tools, machines, plants or animals
  • Investigative: research, analysis and solving problems with ideas

Fields of study that lead here

From the federal CIP–SOC crosswalk, which links 3 programmes to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.

Computer Science

  • Computer Support Specialist

Find colleges that fit you with our matcher: choose Computer Science at the Major step.

Where many students take computer science

Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.

Health & Nursing

  • Medical Office Computer Specialist/Assistant

Find colleges that fit you with our matcher: choose Health & Nursing at the Major step.

Where many students take health & nursing

Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.

Agriculture

  • Agricultural Business Technology/Technician

Find colleges that fit you with our matcher: choose Agriculture at the Major step.

Where many students take agriculture

Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.

Related careers

Related occupations from the O*NET database, in its order.

← All careers

Sources

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. CollegeMatcher has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET 31.0 Database · CC BY 4.0

Changes: we show the core tasks in the O*NET database with the highest importance ratings (up to eight, in that order), the top three O*NET interest types by score, and shortened Job Zone names. Titles, descriptions and task text are unchanged.

Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Projections, typical entry education and training: U.S. Bureau of Labor Statistics, Employment Projections 2025–35. Fields of study: NCES and BLS CIP 2020–SOC 2018 Crosswalk. All public domain. OEWS · Employment Projections · CIP–SOC crosswalk