First-Line Supervisors of Non-Retail Sales Workers
US occupation · SOC 41-1012
Job titles people report: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
Pay and outlook
- Median annual wage, May 2025
- $87,520
- Half earn more, half earn less
- Middle half earn
- $63,940 – $122,050
- 25th to 75th percentile
- People employed, May 2025
- 214,390
- Wage and salary jobs (OEWS)
- Projected change, 2025–35
- +0.5%
- Growing slower than all jobs (0% to under 3.5%)
- Openings a year (projected)
- 21,700
- New jobs plus replacing people who leave
- Typical education to enter
- High school diploma or equivalent
- BLS
- All figures are for the United States as a whole. Pay varies a lot by state and city.
- Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
- Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.
What the work involves
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Main tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
Description and tasks from the O*NET® 31.0 Database.
Getting in
- Typical education to enter (BLS)
- High school diploma or equivalent
- Work experience in a related job: less than 5 years
- O*NET Job Zone 4
- Considerable preparation
- Most of these occupations require a four-year bachelor's degree, but some do not.
Interests it suits
The strongest of the six O*NET interest types for this occupation, highest first. The short glosses are ours.
- Enterprising: leading, persuading and making business decisions
- Conventional: organising information, records and procedures
- Social: helping, teaching and caring for people
Fields of study that lead here
From the federal CIP–SOC crosswalk, which links 3 programmes to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.
Business
- Selling Skills and Sales Operations
- General Merchandising, Sales, and Related Marketing Operations, Other
- Special Products Marketing Operations
Find colleges that fit you with our matcher: choose Business at the Major step.
Where many students take business
- Southern New Hampshire UniversityManchester, NH · 35% of degrees · 163,164 undergraduates
- Western Governors UniversitySalt Lake City, UT · 28% of degrees · 155,088 undergraduates
- Arizona State University Campus ImmersionTempe, AZ · 26% of degrees · 64,674 undergraduates
- Grand Canyon UniversityPhoenix, AZ · 22% of degrees · 73,371 undergraduates
- University of Maryland Global CampusAdelphi, MD · 25% of degrees · 49,664 undergraduates
- University of the PeoplePasadena, CA · 53% of degrees · 22,688 undergraduates
Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.
Related careers
Related occupations from the O*NET database, in its order.
- First-Line Supervisors of Office and Administrative Support Workers
$69,500 median · +0.1% projected
- First-Line Supervisors of Retail Sales Workers
$48,520 median · -3.7% projected
- First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
$48,560 median · +5.3% projected
- First-Line Supervisors of Mechanics, Installers, and Repairers
$79,860 median · +4.1% projected
- First-Line Supervisors of Passenger Attendants
$62,890 median · +3% projected
- First-Line Supervisors of Production and Operating Workers
$74,450 median · +1.8% projected
Sources
This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. CollegeMatcher has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET 31.0 Database · CC BY 4.0
Changes: we show the core tasks in the O*NET database with the highest importance ratings (up to eight, in that order), the top three O*NET interest types by score, and shortened Job Zone names. Titles, descriptions and task text are unchanged.
Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Projections, typical entry education and training: U.S. Bureau of Labor Statistics, Employment Projections 2025–35. Fields of study: NCES and BLS CIP 2020–SOC 2018 Crosswalk. All public domain. OEWS · Employment Projections · CIP–SOC crosswalk