CCollegeMatcher

First-Line Supervisors of Retail Sales Workers

US occupation · SOC 41-1011

Job titles people report: Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

Pay and outlook

Median annual wage, May 2025
$48,520
Half earn more, half earn less
Middle half earn
$38,590 – $62,130
25th to 75th percentile
People employed, May 2025
1,121,800
Wage and salary jobs (OEWS)
Projected change, 2025–35
-3.7%
Shrinking (below 0%)
Openings a year (projected)
113,500
New jobs plus replacing people who leave
Typical education to enter
High school diploma or equivalent
BLS
  • All figures are for the United States as a whole. Pay varies a lot by state and city.
  • Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
  • Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.

What the work involves

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Main tasks

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Description and tasks from the O*NET® 31.0 Database.

Getting in

Typical education to enter (BLS)
High school diploma or equivalent
Work experience in a related job: less than 5 years
O*NET Job Zone 1–2
Little to some preparation
Usually requires a high school diploma or GED, though some occupations may not.

Interests it suits

The strongest of the six O*NET interest types for this occupation, highest first. The short glosses are ours.

  • Enterprising: leading, persuading and making business decisions
  • Conventional: organising information, records and procedures
  • Social: helping, teaching and caring for people

Fields of study that lead here

From the federal CIP–SOC crosswalk, which links 8 programmes to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.

Business

  • E-Commerce/Electronic Commerce
  • Retail Management
  • Retailing and Retail Operations
  • Selling Skills and Sales Operations
  • General Merchandising, Sales, and Related Marketing Operations, Other
  • Special Products Marketing Operations

Find colleges that fit you with our matcher: choose Business at the Major step.

Where many students take business

Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.

Agriculture

  • Floriculture/Floristry Operations and Management

Find colleges that fit you with our matcher: choose Agriculture at the Major step.

Where many students take agriculture

Ordered by the field's share of degrees awarded times undergraduate enrolment (College Scorecard), among colleges with at least 1,000 undergraduates. Online universities are included. It's a rough measure of how big the programme is. It says nothing about quality. The share counts every programme in the field, not only the ones linked to this career.

Other fields

Our college matcher doesn't offer this field as a major, so we can't suggest colleges for it here.

Family and Consumer Sciences/Human Sciences

  • Consumer Merchandising/Retailing Management

Related careers

Related occupations from the O*NET database, in its order.

← All careers

Sources

This page includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. CollegeMatcher has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET 31.0 Database · CC BY 4.0

Changes: we show the core tasks in the O*NET database with the highest importance ratings (up to eight, in that order), the top three O*NET interest types by score, and shortened Job Zone names. Titles, descriptions and task text are unchanged.

Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Projections, typical entry education and training: U.S. Bureau of Labor Statistics, Employment Projections 2025–35. Fields of study: NCES and BLS CIP 2020–SOC 2018 Crosswalk. All public domain. OEWS · Employment Projections · CIP–SOC crosswalk