First-Line Supervisors of Personal Service Workers

Pay and outlook

Median annual wage, May 2025

$48,590

Half earn more, half earn less

Middle half earn

$39,050 – $61,100

25th to 75th percentile

People employed, May 2025

114,110

Wage and salary jobs (OEWS)

Projected change, 2025–35

+6.3%

At or above the all-jobs rate (3.5% to under 7%)

Openings a year (projected)

12,000

New jobs plus replacing people who leave

Typical education to enter

High school diploma or equivalent

BLS

• All figures are for the United States as a whole. Pay varies a lot by state and city.
• Wages are for everyone working in the occupation in May 2025, at every career stage. They are not starting salaries or figures for new graduates.
• Growth and openings are BLS projections for 2025–35. They are estimates, not promises. Openings include jobs that open up when people retire or change occupation, not just new jobs.

What the work involves

Supervise and coordinate activities of personal service workers.

Main tasks

• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.

Description and tasks from the O*NET® 31.0 Database.

Getting in

Typical education to enter (BLS)

High school diploma or equivalent

Work experience in a related job: less than 5 years

O*NET Job Zone 3

Medium preparation

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Fields of study that lead here

From the federal CIP–SOC crosswalk, which links 1 programme to this occupation. A link means the programme prepares people for this kind of work. It doesn't mean the programme is required, or that it's the only route.

Related careers

Related occupations from the O*NET database, in its order.

• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

  $48,560 median · +5.3% projected

• First-Line Supervisors of Housekeeping and Janitorial Workers

  $49,100 median · +3.2% projected

• First-Line Supervisors of Office and Administrative Support Workers

  $69,500 median · +0.1% projected

• First-Line Supervisors of Passenger Attendants

  $62,890 median · +3% projected

• First-Line Supervisors of Food Preparation and Serving Workers

  $44,080 median · +5.4% projected

• First-Line Supervisors of Non-Retail Sales Workers

  $87,520 median · +0.5% projected